Artwork
All files must be 300 DPI or vector format. The design should be sized to the size you would like it to print. Text must be converted to outlines. Printing can only be as good as the artwork. Octopus Print Shop will not be responsible for poor quality printing due to poor artwork. We are not responsible for any misspellings, errors, or issues in your art file. We do our best to catch these errors and point them out to you, but we may not catch them all. If it is in your art file and on your approval, that is how we will print it.
Art Approval
All artwork is to be approved via a digital mock-up through email. Artwork must be checked for spelling, color, sizes ordered, placement of the art, and accuracy of artwork by the customer. It is very important to look over every detail of the mock-up, as this is how your garments will print. Any modifications requested after customer approval will result in production delays and could require additional expenses. Any delays in the approval process longer than 24 hours after receipt of the mock-up could result in production delays.
Collar and Seam Printing
Inconsistencies may occur in registration and ink coverage when printing near or over the collar, seams, or any other edges. Despite our use of the latest equipment, inconsistencies may occur in registration and ink coverage when printing near or over the collar, seams, or any other edges. Any large prints may run the risk of going over the sleeve seam. These are all considered acceptable goods and will not be considered for reprints.
Hoodie Printing
Inconsistencies may occur in registration and ink coverage when printing over the zipper, pockets, or any other uneven surfaces. Inconsistencies may occur in registration and ink coverage when printing over the zipper, pockets, or any other uneven surfaces, despite our use of the latest equipment. We will not be responsible for these inconsistencies.
Minimum Order Quantity
The minimum order quantity for screen printed items is 24 pieces of the same design. For embroidered hats, the minimum order quantity is 12 pieces.
Out of Stock Items
Octopus Print Shop is not responsible for items that are out of stock. While we check items that we know may have potential stock issues, all garments are ordered after your order is placed, and we cannot guarantee their availability. If items are out of stock, we will provide you with a list of possible replacements and get them approved by you before using your chosen item.
Satisfaction Clause
Octopus Print Shop is committed to ensuring your satisfaction with the garments printed on or the printed artwork. We are always available to counsel any customer to ensure you pick a garment that matches your needs, but we also need you to do your due diligence on the garment choice. If you are unsure of what garment to select, we can gladly order a number of blank samples for you to choose from. The samples will be billed at a per piece rate and shipped without printing. Blank samples will not credit to the cost of your order.
Turnaround Time
The turnaround time for your order starts when you have paid a 50% deposit and we have received all the necessary information to complete your order. This includes all artwork, fonts, shipping information, and other details. Failure to provide any of this information could result in delays in production. Our current turnaround time is two weeks plus shipping, but complex orders or extras may increase the turnaround time. Approval of mock-ups could also result in production delays. The most up-to-date turnaround time will be listed on your quote. If you have a deadline for your order, please inform us when placing your order. A rush fee may apply if there is not enough time to complete your order under normal circumstances. If you do not inform us about a due date until after your order has been paid for and pushed through our system, we may not be able to accommodate your request. Please note that any circumstances outside of Octopus Print Shop's control (e.g., weather delays, shipping errors by the supplier) may also require more time, and are not factored into the initial turnaround time estimate.
Under-Runs & Spoilage
Due to the nature of our business, we cannot guarantee an exact count on your order. Therefore, we will not be responsible for under-runs or spoilage up to 10% per design. Please keep this in mind when ordering, and consider ordering extras. We will refund the cost of any items shorted from your order but will not process a reprint for less than 10% of your order (or 10 shirts minimum).